Terms of Service

BotNira is an AI receptionist platform. Businesses ("Vendors") configure a branded AI assistant using their own business information and connect it to channels such as web chat, WhatsApp, SMS, email and voice calls. The AI answers inbound customer messages and books appointments on the Vendor's behalf.

• You must be at least 18 years old and legally able to enter into a contract.
• You must provide accurate signup information and keep credentials secure.
• You are responsible for all activity on your workspace, including any team members you invite.
• One account per business; sharing accounts is not permitted.

You agree not to use BotNira to:

• Send unsolicited marketing ("spam") over WhatsApp, SMS, email, or voice.
• Impersonate any person or entity, including other businesses.
• Collect, store, or sell another person's personal data without their consent.
• Violate Meta's WhatsApp Commerce & Business Policies, including promotion of prohibited goods/services.
• Deceive customers into believing they are chatting with a human when the reply is AI-generated (we recommend disclosing this in your bot's greeting).
• Harass, threaten, or harm any individual.
• Use the Service in connection with unlawful activity of any kind.
• Attempt to reverse-engineer, scrape, or overwhelm the Service.

We may suspend or terminate any account that violates these rules, with or without notice. We also comply with all valid legal requests and Meta's enforcement actions.

Some channels require you to authorise BotNira with a third-party provider (Meta WhatsApp, Stripe, etc.). You agree to also abide by those providers' terms when using them through BotNira. If Meta or another provider suspends your access for policy violations, BotNira's ability to deliver that channel will pause until reinstated.

• You retain ownership of all content you create on BotNira — business descriptions, FAQs, message history, appointments, recordings.
• You grant BotNira a limited, worldwide licence to process that content solely for the purpose of operating the Service on your behalf.
• You represent you have the rights to all content you upload and the right to respond to the customers messaging you on BotNira-managed channels.

• Plans are billed monthly in advance. All prices are in CAD unless stated otherwise.
• Usage-based charges (voice minutes beyond plan cap, outbound SMS/WhatsApp templates) are metered and invoiced at the end of each billing cycle.
• You can cancel at any time from Settings; you remain responsible for charges already accrued.
• We do not offer prorated refunds for partial months, unless required by applicable law.
• We may update pricing with 30 days' notice by email to your registered address.

BotNira uses large language models to generate replies. While we ground responses strictly in the Vendor's business description and FAQs, AI output may still contain errors or inaccuracies. You are solely responsible for the accuracy of the business information you provide to BotNira and for monitoring the conversations your bot has. BotNira is not liable for decisions your customers make based on AI-generated replies.

We aim for 99.5% monthly uptime but do not guarantee uninterrupted service. Planned maintenance will be announced in advance. BotNira is provided "AS IS" without warranties of any kind, express or implied, including but not limited to fitness for a particular purpose.

To the maximum extent permitted by law, BotNira's total aggregate liability in connection with the Service is limited to the fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, or business opportunities.

Either party may terminate these Terms at any time. Upon termination, your access ceases and we delete your data within 30 days (except records we must retain by law).

We may update these Terms. Material changes will be emailed to active Vendors at least 30 days before taking effect. Your continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law rules. Any dispute will be resolved in the courts of Toronto, Ontario.

Questions: hello@thedigisparrow.com
Legal notices: legal@thedigisparrow.com