Question 1

What is BotNira?

Accepted Answer

BotNira is an AI receptionist and AI-based calling software that answers your business phone calls, WhatsApp messages, SMS, email and website chat 24/7. It is trained on your own business information so every reply matches your services, hours, and pricing.

Question 2

How does AI calling work in BotNira?

Accepted Answer

BotNira gives you a phone number powered by AI voice. When a customer calls, BotNira answers in a natural voice, understands the question, and replies based on your business knowledge. It can also book appointments and send confirmations by SMS and email.

Question 3

Is BotNira a real AI receptionist replacement?

Accepted Answer

Yes. BotNira works like a 24/7 virtual receptionist for small and medium businesses — never misses a call, replies instantly across every channel, and books appointments straight into your calendar. You can take over any conversation as a live agent at any time.

Question 4

Which channels does the AI receptionist handle?

Accepted Answer

Voice phone calls, WhatsApp Business, SMS (US/CA), email (any IMAP/SMTP inbox like Gmail, Outlook, Zoho), and a website chat widget — all in one shared inbox.

Question 5

Will the AI invent answers?

Accepted Answer

No. BotNira is grounded strictly in the business description and FAQs you provide. If asked something outside your scope, the AI politely says it will have someone follow up — instead of making things up.

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